Resume
Professional Experience
Freelance Project Manager & Operations Coordinator
Independent contractor delivering operations strategy, workflow design, performance infrastructure, and project management for remote teams across nonprofit, consulting, and mission-driven organizations. Selected engagements:
Chief of Staff
- Operationalized documentation governance systems for a remote advisory firm, establishing version control frameworks and quality assurance protocols that achieved increased project compliance and reduced initiative onboarding time
- Coordinated with leadership to define process governance policies and documentation standards aligned with organizational compliance requirements, supporting strategic readiness and audit accountability
- Conducted ongoing documentation audits, identifying gaps and surfacing corrective recommendations prior to leadership review, enabling a continuous improvement cycle
- Collected, validated, and summarized operational data, translating leadership questions into concise reports that informed process improvement decisions
- Built the team's operational structure from scratch for a lean, high-growth group led by a visionary, fast-moving founder, rebuilding Trello with task pipelines, handoffs, automated reminders, and templates that made delivery predictable and kept leadership supported without slowing creative momentum
- Designed a scalable onboarding system of templated, auto-populating checklists (tasks, dependencies, deadlines, and roles) in Microsoft Project, building on the Hive onboarding framework I created at Strategic Decision Solutions, with walk-through videos and resource hubs that proved repeatable across both organizations
Project & Operations Manager
- Led cross-functional operations for an 18-person consulting firm, coordinating marketing, consulting, and internal teams to support risk management and organizational leadership engagements
- Led implementation of a unified project management platform (Hive) for 18 staff, conducting an operational audit that identified workflow gaps responsible for project delays, then overseeing system architecture, phased rollout, staff training, and SOP development that gave leadership at-a-glance visibility into workload and project health and made the CEO's role more sustainable
- Designed and managed centralized KPI dashboards tracking 15+ performance indicators across all staff, strengthening reporting and delivering faster answers without waiting on manual reports
- Authored 24 research SOPs and validation protocols, improving project execution consistency and reducing project setup time by 30% across 40+ client engagements
- Built 20+ company-wide SOPs spanning 6 client brands, partnering directly with the CEO in structured discovery sessions and consolidating step-by-step guides, templates, and Mural process maps into a single Box source of truth so consultants delivered from one shared operating language
- Served as the cross-functional communication hub for the remote team, introducing agenda formats, follow-up templates, and meeting rhythms that reduced last-minute emergencies, then reapplying the same frameworks at Melody Advisory Services to prove them repeatable across two very different teams
- Designed and administered 8 custom surveys using validated measurement scales, achieving a 73% response rate (vs. 30-40% industry standard) and delivering insights that informed resource allocation decisions
- Performed gap analysis and statistical validation in Excel, preparing performance reports with actionable recommendations while maintaining confidentiality protocols for sensitive stakeholder data
Digital Events Coordinator
- Produced 3-4 high-profile virtual events weekly with global thought leaders, including Matthew McConaughey and Terry Crews, managing end-to-end logistics and attendance tracking using Airtable workflows
- Prepared executive summary reports and monthly trend analyses with data visualizations, identifying 5 key performance drivers that increased attendance and informed programming budget decisions
- Extracted and validated data from registration systems and post-event feedback, creating standardized reporting templates for executive review
Virtual Assistant
- Maintained accurate CRM records and supported day-to-day administrative operations through organized documentation and task tracking
- Provided reliable remote administrative support through clear written communication and independent management of multiple priorities
Operations Coordinator
- Coordinated daily operations across 11 brands, managing documentation, workflows, and communication alignment for multiple concurrent content, marketing, and digital asset projects
- Developed centralized tracking systems consolidating data from multiple sources, creating standardized reporting templates and validation protocols that improved data consistency and reduced reporting errors
- Built a ClickUp workflow system spanning each brand's full content cycle, with handoff templates, QA guides, automated dependencies, and Loom walkthroughs, cutting dropped tasks while coordinating website, social, email marketing, and webinar production across the portfolio
- Initiated and led cross-team Operations Manager roundtables, a forum I created so the entire operations group could align workflows and standardize best practices across all brands
Administrative Assistant
- Managed administrative operations and compliance reporting for state and federal veterans service organizations, maintaining personnel records and eligibility documentation in adherence to VA regulations
- Reconciled data in Excel for 500+ veteran records through systematic cross-referencing, increasing data accuracy and passing 2 federal audits with zero compliance findings
- Maintained audit-ready documentation and strict regulatory standards in a government compliance environment, demonstrating sustained accountability to public-sector reporting requirements
Historic Preservation & Zoning Officer
- Reviewed Certificate of Appropriateness applications and guided residents through local preservation guidelines for exterior renovations, new construction, and demolitions within Abilene's historic districts
- Supported historic overlay zoning and landmark designation processes, applying urban planning and architectural history knowledge from my Urban Studies degree and Architecture minor
Community Engagement Intern
- Volunteered to lead an organization-wide assessment of the HomeBuyer program (roughly 3,000 participants), evaluating success rates across application, participation, and completion to pinpoint why approval and retention were lagging
- Designed and administered a client survey and co-facilitated staff focus groups, then analyzed survey, focus-group, and paper-application data and built visualizations that surfaced key drivers, including a 21% applicant approval rate and an average 4.5-month gap between application and program start
- Presented findings and concrete process recommendations to senior leadership across a series of program management meetings, informing changes to interdepartmental communication, applicant messaging, and recordkeeping
- Designed a volunteer handbook and redesigned ReStore volunteer onboarding (orientation scheduling, sign-in, and volunteer information processes) to improve the volunteer experience
- Completed 285+ hours of service over the summer, far exceeding the university's 160-hour requirement
Independent Projects
Creator & Curriculum Designer, Permission to Lead
- Designed and built a 14-lesson leadership development curriculum from scratch for founders building their first teams, producing video lectures, slide decks, and roughly 30 practical operating tools over about a year of self-directed work while earning my CAPM
- Created the operational toolkit at its core: SOP templates, meeting agendas, quarterly team-review frameworks, a leadership self-assessment, a vision dashboard, and a complete hiring kit (job description templates, interview scripts, an applicant analyzer, a candidate database, and offer scripts)
- Developed three original frameworks now central to the program: the LEAD model (Listen actively, Enlist the best minds, Allow autonomy, Delegate to stay in your zone of genius), a Culture Triad connecting leader mindset to operational foundation to team-building, and the Worthy Workplace Culture model
- Grounded the work in a year of research, including six leadership and online-business courses plus extensive organizational-psychology study, translating it into systems that help leaders support their teams rather than pass operational chaos down to them
Community & Volunteer Leadership
Youth Volunteer
Built homes for Apache families on a reservation in Globe, AZ during annual high-school service trips.
Volunteer
Repaired dilapidated homes for families in Uvalde, TX during annual summer service work.
Front Desk Volunteer
Answered phones and organized intake paperwork for the Abilene chapter.
Service Coordinator
Planned, coordinated, and led weekly volunteer operations at a local Free Store and monthly service events, including blanket drives for a Pregnancy Resource Center, Habitat for Humanity builds, and food bank service.
Administrative Assistant & Data Entry Clerk
Provided front-desk reception, client intake, and data-entry support for a refugee resettlement office, maintaining accurate case records and helping newly arrived families navigate administrative processes and connect with local services.
Education, Certification, & Other Skills
Graduate Coursework, Business Administration
- Graduate coursework included Human Resource Management, Organizational Behavior, Marketing Management, Business Decision Processes, Accounting for Management, and Entrepreneurship
Bachelor of Arts, Urban Studies (Architecture Minor)
- Certificate in Social Entrepreneurship & Non-profits
- Study Abroad: French language immersion, Institute for American Universities (Le Centre d'Aix), Aix-en-Provence, France (Summer 2014)
- Activities: Texas Wesley UMC Campus Ministry; ALDPES Honor Society
Licenses & Certifications
- Six Sigma Green Belt (in progress, expected Jan. 2027)
- Certified Associate in Project Management (CAPM), Project Management Institute (2022)
- Diploma in Human Resources, Alison (2025)
- Certified Life Coach, Quantum Coaching Academy (2021)
- Introduction to Compliance and Risk Management, Alison (2025)
- Conducting UX Research, IBM (2025)
- Introduction to UX Design, IBM (2025)
- ClickUp Expert, Intermediate & Novice Certificates, ClickUp (2022)
- Data Modeling & Salesforce Platform Basics, Trailhead by Salesforce (2022)
Tools & Systems
Project & Work ManagementHive, ClickUp, Asana, Monday.com, Smartsheet, Microsoft Project, Trello, Airtable, JIRA, Confluence
Collaboration, Docs & StorageSlack, Google Workspace, Microsoft 365, SharePoint, OneDrive, Box, Notion, Mural, Miro, Loom
CRM & Marketing AutomationSalesforce, HubSpot, ActiveCampaign, Keap (Infusionsoft), ConvertKit, MailChimp
Web & Course PlatformsWordPress, Squarespace, Kajabi, Zenler
Data & ReportingExcel, SQL, Power BI, Google Sheets, Google Forms
HRISGusto, Rippling, Workday
SchedulingCalendly, Acuity, SatoriApp
FinanceQuickBooks, FreshBooks
AIChatGPT, Claude, Perplexity, Gemini